Terms of Service

In order to comply with the European Union (EU) Directive on Distance Selling, the Terms and Conditions, Shipping and Returns and Privacy Policy must be agreed to before your order can be processed.

The Terms and Conditions, Shipping and Returns and Privacy Policy information for the sale of goods will govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Conditions and Policies do not affect these. This does not affect your statutory rights as a consumer.

By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes other than those stated in our Privacy Policy, without asking your consent, and you may request that your details are removed from our system by writing to the address below.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your credit card payment will be deducted prior to sending the goods ordered, though this will usually be within 24 hours of the goods being dispatched. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted, subject to not selling below our cost price.

The prices shown on the product pages of Osmer Productions show the VAT inclusive and exclusive CH prices. The current VAT rate is 8%.
Online credit and debit card payments are processed by Sage Pay. Please read the Privacy Policy for further information.

The information contained in the material in the Osmer Productions website is only for information purposes. The material does not constitute advice and you should not rely on any material in the Osmer Productions website to make any decision or take any action.

Unless otherwise specified the copyright of the contents on all the pages in this website are owned or licensed to Osmer Productions and as such protected by US and international copyright laws.

Osmer Productions makes no warranty that our website is free from computer viruses or any other malicious or impairing computer programmes. The pages in the Osmer Productions website may contain technical inaccuracies and typographical errors. The information in these pages are updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

Shipping & Returns

In order to comply with the European Union (EU) Directive on Distance Selling, the Terms and Conditions, Shipping and Returns and Privacy Policy must be agreed to before your order can be processed.

Osmer Productions delivers to UK, Ireland, EU and European countries & the Rest of the World.

Upon submitting an order using our automated shopping basket system you will receive an e-mail confirmation of your order. This e-mail is neither an invoice nor a formal acceptance of your order. An invoice will follow by email to the purchaser’s email address. In the unlikely event of us being unable to fulfill your order or part thereof, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfill, we will refund payment by the same method as the payment made, or via cheque.

Upon receipt of payment, orders of Physical goods over CHF 35.00 net of VAT will be dispatched by Priority International Mail, or other specialist carrier. Orders under CHF 35.00 net of VAT will be dispatched Normal International Mail.

Delivery charges are based upon the weight of your order and method of shipment.

Our aim (but not guarantee) is to dispatch your order within 2-3 working days, although events outside our control may dictate delays.

All online orders received by 12 noon between Monday to Friday (excluding public holidays) are dispatched within 24 hours via our chosen method of shipment. We cannot guarantee the post or courier delivery times. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract, and we will refund any money paid by you.

Risk of loss or damage to goods shall pass to you upon delivery. Claims for damaged goods must be noted at time of delivery and notified to Osmer Productions within 3 days of delivery to you. Upon return of the damaged goods to Osmer Productions, we will at our option repair or replace the damaged goods.


Online Programmes
We have a 30 day, full money back guarantee on all of our online training programmes. You have 30 days from the date purchased to notify us, in writing, of your wish to cancel your program and request a full refund. Upon receipt of your refund request, we will expire your account and log-in details and any comments you have made within our interactive area will be deleted. All of our online programmes are streamed online for the first 30 days, after this time, their contents can be downloaded.

Physical Products (DVDs)
If you are a consumer, in addition to your other rights, you have the right to cancel your order and receive a refund on any physical products purchased, provided that the goods are returned undamaged and complete, along with the relevant packaging in an unused and re-saleable condition. You must inform us in writing of your desire to cancel within seven working days starting from the day after the day the goods are delivered to you. You must return the goods to us at your cost, and we advise you to ensure the goods are adequately insured during any return journey. If you have not returned the goods within 14 days of cancellation, or if requested, then we can collect the goods from you at your cost.

We shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days from the day on which we receive your notice of cancellation in writing. Refunds for valid claims will be made via the same method of payment as used to place the order.

If you wish to cancel, please write to us at the address below, or email Customer Support
Returns to: Osmer Productions, Bodenweg 20, 4144 Arlesheim, Switzerland.

Please be sure to include the following details with all returns: Your name, Order number, Invoice Number, Daytime telephone number, together with the reason for the return.

We advise you to print a copy of the Shipping and Returns information and also the Terms and Conditions, and Privacy Notice for your reference in the future.

Digital Downloads
Please note it is not possible to refund unwanted digital download products because of their nature, however we will be happy to offer you an alternative if you are not satisfied.

Please see our refund and cancellation policy here. In addition we may record images video and audio at workshops that we may use in future promotional and marketing campaigns. If you do not wish to be featured in such then please inform us in writing prior to the start of the class. Otherwise your acceptance of a place will constitute agreement for such recordings to be used without any compensation or recourse to Osmer Productions, Jesse Osmer or it’s employees.

Please see our refund and cancellation policy here.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Osmer Productions. The collective work includes works that are licensed to Osmer Productions. Copyright 2014, Osmer Productions ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Osmer Productions or purchasing Osmer Productions products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Osmer Productions or to purchase Osmer Productions products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Osmer Productions in writing. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Osmer Productions used in the site are trademarks or registered trademarks of Osmer Productions

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Osmer Productions disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Osmer Productions does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Osmer Productions does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Osmer Productions shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Osmer Productions has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Osmer Productions product is mistakenly listed at an incorrect price, Osmer Productions reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Osmer Productions reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Osmer Productions shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Osmer Productions without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Osmer Productions may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Osmer Productions.


Your use of this site shall be governed in all respects by Swiss Law, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Osmer Productions products) shall be in the state or federal courts located in London, England. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Osmer Productions products) must be commenced within one (1) year after the claim or cause of action arises. Osmer Productions’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Osmer Productions may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Osmer Productions or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Osmer Productions does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Osmer Productions is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Osmer Productions reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Osmer Productions in its sole discretion.


You agree to indemnify, defend, and hold harmless Osmer Productions, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Osmer Productions may link to sites operated by third parties. However, even if the third party is affiliated with Osmer Productions, Osmer Productions has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Osmer Productions. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Osmer Productions seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Affiliate Banners

If you purchase anything through a link on this website, you should assume that we have an affiliate relationship with the company providing the product or service that you purchase, and that we will be paid commission in some way. We recommend that you do your own independent research before purchasing anything.